Terms of Service

1. Who these terms are with

The service is provided by MT Studio, s.r.o., a company registered in Slovakia (IČO 53585208), with its registered seat in Košice (“we”, “us”, the “Provider”). “You” means the company or person using the service (the “Client”). These terms form the agreement between us; for a specific engagement, any written order or proposal we both agree to will sit alongside them.

2. What the service is

Executive Delivery Desk is a senior delivery, operations, and technology advisory service offered on a subscription basis, with an optional one-time diagnostic. In practice this means:

• You submit delivery, team, client, or technology execution problems to a private request board.
• We work through them one at a time and return written recommendations, action plans, templates, memos, and decision support, with calls where they add value.
• The backlog is unlimited, but one problem is actively worked at a time to keep quality and focus high.

3. The nature of our relationship

We act as an independent advisor. Nothing in these terms creates an employment, partnership, joint venture, agency, or fiduciary relationship, and we do not become an officer, director, or statutory representative of your company. You remain fully responsible for running your business and for the decisions you make.

4. Advice only, no guarantee of outcomes

Our recommendations are professional opinions based on the information you give us and our experience. They are advisory. You decide whether and how to act on them, and you are responsible for implementation and for the results. We do not guarantee any specific outcome, performance, revenue, saving, or result, and we are not responsible for decisions you make or actions you take based on our work.

5. What the service is not

To keep expectations clear, the service does not include:

• Legal, accounting, tax, financial, HR-compliance, or medical advice. Please use a qualified professional for regulated matters.
• Coding capacity or hands-on software development.
• 24/7 or emergency on-call availability.
• Day-to-day management of your team or company.

6. Your responsibilities

• Give us accurate, complete, and timely information so we can advise you well.
• Make sure you have the right to share any materials or personal data you send us, and a lawful basis for doing so.
• Use our recommendations at your own discretion and risk, and keep your own records and backups of anything important.
• Use the service lawfully and not to infringe anyone’s rights.

7. Fit call and starting an engagement

Because the service depends on context and trust, engagements normally begin with a short fit call. An engagement starts only once we both agree to proceed and any first payment is made. We may decline or end an engagement if we do not believe we can genuinely help.

8. Fees, billing, and taxes

• The diagnostic is a one-time fee. Subscriptions are billed monthly in advance, in euro (EUR).
• Prices are exclusive of VAT or other taxes, which are added where applicable.
• Payments are taken via our payment provider or by invoice. If payment fails or is overdue, we may pause the service until it is resolved.

9. Subscription, pause, and cancellation

Subscriptions run month to month with no long-term lock-in. You can pause or cancel effective from the next billing date by letting us know in writing before that date. Cancellation stops future billing; fees already paid for the current period are non-refundable except where the law requires otherwise. On cancellation, access to the request board ends and any active work is wrapped up to a sensible stopping point.

10. “Unlimited” backlog and response targets

You may add an unlimited number of requests to the backlog, subject to fair and reasonable use, with one request actively worked at a time. Stated response times (such as a first response within 48 hours) are targets we aim for in good faith, not guaranteed service levels, and may be affected by request complexity, holidays, or factors outside our control.

11. Intellectual property

Once an engagement is paid for, you may use the deliverables we create specifically for you internally within your business. We retain ownership of our underlying methods, know-how, frameworks, and reusable templates, and remain free to use the general knowledge and experience gained. Each party keeps ownership of the intellectual property it had before the engagement.

12. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform or benefit from the service. This does not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known, or must be disclosed by law. Sensitive engagements can be covered by a separate NDA on request.

13. Data protection

We handle personal data as described in our Privacy Policy. Where we process personal data contained in materials you provide, you remain the controller of that data and we process it on your behalf to deliver the service. Each party will comply with applicable data protection law.

14. Third-party tools

Scheduling, video calls, and payments are provided through third parties (such as Cal.com, Google, and Stripe) under their own terms. We are not responsible for their availability, performance, or acts, though we choose reputable providers.

15. Limitation of liability

To the fullest extent permitted by law, the service is provided on an “as is” basis and we are not liable for any indirect or consequential loss, or for lost profits, revenue, data, or business opportunity. Our total liability arising out of or in connection with the service is limited to the fees you paid us in the three (3) months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.

16. Indemnity

You agree to indemnify us against claims, losses, and costs arising from your misuse of the service, your breach of these terms, or materials you provide that infringe a third party’s rights or were shared without a lawful basis.

17. Term and termination

Either party may end the engagement as described in section 9, or immediately on written notice if the other party materially breaches these terms and does not fix it within a reasonable time. Sections that by their nature should survive (including confidentiality, intellectual property, limitation of liability, and indemnity) continue after termination.

18. Changes to these terms or the service

We may update these terms or the service from time to time. The current version always lives on this page, with the date shown at the top. Continued use after a change means you accept the updated terms; material changes affecting an active subscription will be made clear in advance.

19. Governing law

These terms are governed by the laws of the Slovak Republic, and the courts of the Slovak Republic have jurisdiction over any dispute, except where mandatory law gives you the right to bring proceedings elsewhere.

20. Contact

Questions about these terms? Email Martin Tarhanič at martin.tarhanic@gmail.com.